We understand your need as a landlord to keep expenses low and to be sure that your property condition is maintained physically. We have a full list of vendors who are licensed and insured. Tenants will be instructed to contact our Repair Desk directly for all maintenance and repair issues and always in writing. Our Repair Desk is specifically designated for just that…repairs and maintenance! Unlike many other companies, we do not have a property manager who is trying to “fit in” the monstrous task of addressing and coordinating move-in, move-out, walk thru and tenant repairs.
Someone is available all hours for emergency matters. Emergency matters include loss of air conditioning, heating, hot water, water damage, or fire. We require that you obtain a Home Warranty of your choice to offset any major repairs. These warranties have deductibles per call/claim and are the responsibility of the homeowner/landlord unless the repair item is due to tenant misuse. We encourage that tenants contact us with all maintenance issues, whether they are repairing or requesting repairs. Any repair item over $300.00 will require owner/landlord approval; otherwise, we will handle the issue and collect the funds from the monthly rent.
All homes are required to be professionally cleaned and “rent ready” upon listing set up. After your initial listing walk-thru, our Repair Desk will reach out to you and go over the required and/ or recommended repairs needed prior to leasing. “Rent Ready” includes, but is not limited to the following items: fresh (or looks fresh) inside and out paint, floor coverings that are new or like new, clean windows, screens and window coverings, clean lighting fixtures, appliances, and baseboards, all property systems, doors, cabinets, plumbing, electrical, and fixtures in proper and operational working order.
We require a cleaning fee from all tenants and therefore, it is only fair that the home is move-in ready when they take occupancy. This typically includes professional carpet cleaning. We then ensure the home is professionally cleaned after the prior tenant has moved out for proper marketing procedures and to have the property ready for the next tenant. If the tenant provides a receipt from a licensed company for cleaning upon move-out, their deposit will be refunded to them. If not, the deposit funds are used to perform those services prior to the next tenant moving in.